Complaint service

We encourage you to first report complaints to us by emailing info@eliassen.nl. Specifically state the order number, your name , item and clearly state your complaint. We always strive to have and keep satisfied customers, and therefore to resolve your complaint amicably. If our correspondence does not ultimately lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur. As of Feb. 15, 2016, it is also possible for consumers in the EU to file complaints through the European Commission’s ODR platform. This ODR platform can be found at https://ec.europa.eu/odr. If your complaint is not already being processed elsewhere, you are free to file your complaint through the European Union platform.