Shipping & Returns

Shipping costs
Shipping costs are per item visible in the item's detailed view, and the total shipping cost is visible in your order summary screen before you make your order final.
Shipping costs are calculated by weight or by volume.
Items for which the shipping costs are calculated per item do not count for the weight shipping costs. Some items with shipping costs each have no additional charge for sending multiple items the same item. For example, multiple units can be used on a pallet. This is always indicated in the detail in the detail view.
The shopping cart provides an indication of shipping costs based on the weight of the items. The final shipping amount is only available after the entry of address information in the order summary.
The total shipping cost is visible before you make your order final. You can always remove items from your basket.
Sample Cost Sample Costs in Article Detail View:
This item weighs 1kg
Shipping costs for this item amount to € 7.95 in the Netherlands, up to a total weight of 10kg.
This article weighs 91kg
Shipping costs for this item are € 50.00 in the Netherlands, from a total weight of 45kg.
This item is shipped free of charge!
The shipping costs for this item are € 25 per piece for shipping within the Netherlands.
This article can be shipped with multiple of this article together. For each 1 to 4 items you pay only one time this shipping. (Order 1 to 4 pieces, then you pay € 25 on shipping. Order 5 to 8 pieces, then you will pay € 50.00 shipping.)
Shipping costs by weight
For shipment of goods within the Netherlands where the weight is determined the protection costs the following weights and prices are applied:

The Netherlands:

You can see the shipping costs of your ordered items to your place of residence in the checkout after entering your details.

Other countries:

For shipping by courier, € 10.00 will be charged additional shipping costs, to countries outside NL € 20.00
Package services
Eliassen Home & Gardenpleasure works with PostNL and Transmission. The goods are shipped as standard by these companies.
Not at home at delivery?
If you are not at home if the package is delivered by PostNL, the delivery agent will send a letter to you through the mailbox. By default, the package will be offered the next day, but if you already know that you are not home again, you can indicate what you want to do with the package. More information about this can be found on the PostNL website (a new page will be opened directly to the "Unsubscribe" page)
If your package is transported by Transmission (pallet goods), and you are not at home, you will receive a note by bus to contact Transmission.
You can of course always contact Eliassen Home & Garden Pleasure. For more information see our contact page.
Delivery time
All items on the website that are shipped will be delivered within 14 days. If the items in question are immediately stocked, delivery will be made immediately. If you have any questions about the delivery period, you can always contact Eliassen Home & Garden Pleasure. For more information see our contact page.
Should we unexpectedly be unable to deliver on time, we will contact you regarding a possible solution within the stated 14 day delivery period.

Return

You are entitled to cancel your order up to 14 days after receipt without notice. You have 14 days left to return your product after cancellation. You will then be credited with the full order amount including shipping. Only the costs for returning from home to the webshop are at your own expense. If you make use of your right of withdrawal, the product will be returned to the vendor in the original condition and packaging with all supplied accessories and - if reasonably possible. To use this right you can contact us at [email protected] We will then refund the due amount within 14 days after your return has been returned, provided that the product has already been returned in good order.